Refunds & cancellation

Free accounts

A free Sheila account needs no payment card. New accounts get $2 in starting credit once, not a monthly refill. There is no payment to refund for a free account. The number of questions you can ask depends on the model, message length, and credit used.

Monthly subscriptions

The full company refund policy says a monthly subscription is charged in advance. You can cancel at any time and keep access until the paid period ends. Normally the current month is not refunded, even if you did not use it. There is no cancellation fee and no new charge after a cancellation takes effect. To avoid the next charge, the policy says to cancel at least 24 hours before renewal.

The policy lists exceptions for a duplicate charge, the wrong amount, a charge after cancellation, and a company-side outage lasting more than 72 consecutive hours in a billing month. It provides a prorated refund for affected days in that outage case. Mandatory legal rights still apply.

How to cancel

In Sheila, open Billing and choose Manage plan to use the Stripe billing portal, or email david@intelligence-technology-labs.com from the account email with the subject “Cancel subscription,” your account name, and the plan to cancel. Ask for confirmation if you do not receive it within two business days. Removing a payment method alone does not cancel the service.

Sheila offers yearly options in its billing screen, while the existing company policy describes month-to-month subscriptions with no annual commitment. That policy does not settle cancellation or refund treatment for a Sheila yearly purchase. Ask support for the applicable terms in writing before choosing a yearly plan; this guide does not create a new refund promise.

Purchased credit and other purchases

Sheila may offer credit packs separately from subscriptions. The company policy does not clearly specify when unused purchased credit expires or when it can be refunded. Ask support before buying if you need a written answer. No expiration or refund rule is added by this guide.

The full company policy also covers one-time services, a separate implementation sprint, a limited value guarantee for eligible services, chargebacks, how refunds are paid, and changes to the policy. Those are not a promise that Sheila chat or credit packs qualify for a service-specific guarantee. Read the full policy and contact support about your purchase.